Email Help

If it appears that you haven't received your event-confirmation email

Troubleshooting portal emails

99 times out of 100, if your event-confirmation email does not appear in your inbox, it has been tagged by your email provider as spam.

One way to prevent that is to add as a new contact in your email provider’s Contacts area.

Here’s how to add directly to Google contacts for anyone using a or account (other email vendors have similar ways to add a new contact):

  • Navigate to Google contacts Open a web browser on your phone or computer, log in to your account at, click on the square of 9 dots in the upper right hand corner, and choose Contacts.
  • Click the “create contact” button. If you’re using a web browser, you can see a button with a plus sign that says “create contact” in the left-hand corner of your screen. If you’re using the mobile app, you can see a plus sign in the bottom right-hand corner of the application. Click this button to create a new contact. This navigates you to a new pop-up window that shows the Google Contacts form. You can enter a new contact called “Portal MoL” with the email address
  • Click the save button in the bottom right-hand corner of the contact form. This saves the contact permanently to your Google contacts list. If you forget to save, you might lose the contact information.

Any emails being sent from that address are now much less likely to be assigned a high spam score, and much more likely to land in your Inbox as per normal.

Additional Information

Whenever an email message is sent to your account, it is instantly assigned a spam score from 0 to 100. If that score is above a certain number, your provider will filter out that email long before you ever get on your device to check email. Because of this, you may never see these emails if you use an email-specific app on your device, such as Outlook or the Apple Mail app.

Therefore, the best way to check for this is to log in to your email account using your web browser. For instance, for and accounts, that is done through Google, so logging in to with your account credentials, will then allow you to view your Spam box, identify the email(s) and then train Google Mail that these emails are NOT spam.

Here is a short video explaining how to do that.